Frequently Asked Questions

WHAT ARE YOUR WORKING HOURS?
Our working hours are 8:30am to 5:00pm & 9:00pm to 6:30am PST, Monday to Friday.
We are live for 16+ hours to serve our customers all over the world.

HOW CAN I SEND MY FIRST JOB TO ARTONE ?
Visit http://ArtOne.in, Fill-up “New Client Registration Form”. Then Send your artwork/digitizing file(s) at project@ArtOne.in along with your Purchase Order Number. Thats it!

HOW MUCH TIME IT WILL TAKE TO COMPLETE MY JOB ?
Our turn-around time for delivery is : 24 Hours except Holidays and Weekends. However, our best try to deliver jobs within 2-8 hours. In case of Rush Jobs, Please mention time line in your email, so we can consider your project as a priority project. We do not charge extra for any Rush Project.

WHAT IS YOUR PROJECT EDIT POLICY?
We offer FREE unlimited edits upto 3 months for each project you submit with us.

CAN I CANCEL MY PROJECT IF REQUIRED?
Yes. you can cancel your Project. Kindly send your cancellation request within 30 minutes from the time of an Acknowledgement Email, we send you. After that, Cancellation request may not be considered and
Customer is liable to make payment for project.

IF I HAVE QUESTION, TO WHOME SHOULD I CONTACT?
For any query/disputes/feedbacks, please report immediately to project@ArtOne.in
with subject line “Query/Edit/Feedback.

WHEN WILL I RECEIVE INVOICE OF MY PROJECT?
Our Billing system is used to generate invoices every 2nd & 4th Saturday of each Month.
Customer may receive Invoice by Monday. If customer wants invoice earlier than this,
he can send request to accounts@ArtOne.in with PR# & Customer ID.

HOW CAN I MAKE PAYMENTS ?
We prefer to accept all payments by most secured way thorugh PayPal. Our PayPal Account ID is : accounts@ArtOne.in. If customer, wants to pay using any alternate mathod,
please contact us at accounts@ArtOne.in.